Frequently Asked Questions

Everything you need to know about your cozy shopping experience.

What is the shipping timeframe for my order?

Standard shipping typically takes 3-7 business days within the continental US. Once your order ships, you will receive a tracking number via email to monitor your package's journey.

What is your return policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our Returns Portal to start your process and receive a prepaid shipping label.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for that signature 'Just Cozy' relaxed fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.

Are your materials sustainably sourced?

We are committed to ethical fashion. Our 'Cozy Earth' collection uses organic cotton and recycled polyester, and we partner exclusively with factories that ensure fair wages and safe working conditions.

Can I change or cancel my order after it's been placed?

To ensure fast delivery, we begin processing orders immediately. You have a 60-minute window after placement to request a cancellation or address change by contacting our support team.